Frequently Asked Questions
Find answers to common questions about MyClinicSoft
General
What is MyClinicSoft?
MyClinicSoft is a comprehensive clinic management system designed to help healthcare providers manage patients, appointments, billing, prescriptions, and more in one integrated platform.
Do I need technical knowledge to use MyClinicSoft?
No, MyClinicSoft is designed to be user-friendly and intuitive. Our interface is built for healthcare professionals, not IT experts. We also provide comprehensive documentation and support.
Is MyClinicSoft cloud-based?
Yes, MyClinicSoft is a cloud-based solution, which means you can access it from anywhere with an internet connection. No installation or server maintenance required.
Can I try MyClinicSoft before purchasing?
Yes! We offer a 7-day free trial with full access to all features. No credit card required to start your trial.
Pricing & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Enterprise customers can also pay via invoice.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 30 days for a full refund.
Are there any hidden fees?
No hidden fees. The price you see is the price you pay. The only additional costs would be for optional add-ons like SMS credits or additional storage if you exceed your plan limits.
Do you offer discounts for annual plans?
Yes! Annual plans save you 17% compared to monthly billing. That's 2 months free when you pay annually.
Features & Functionality
What features are included in the Basic plan?
The Basic plan includes all core features: patient management, appointment scheduling, visit management, prescriptions, lab results, billing, inventory, and basic reporting. Perfect for small clinics with 1-3 doctors.
Can I customize MyClinicSoft for my clinic?
Yes, Professional and Enterprise plans offer customization options including custom reports, API access, and integrations. Enterprise plans also include white-label options.
Does MyClinicSoft support multiple locations?
Multi-location support is available in Professional and Enterprise plans. You can manage multiple clinic locations from a single account.
Can patients book appointments online?
Yes! MyClinicSoft includes a public booking system that allows patients to book appointments online 24/7. You can customize availability and appointment types.
Does MyClinicSoft integrate with lab systems?
Yes, MyClinicSoft supports third-party lab integrations and can receive lab results automatically. Professional and Enterprise plans include API access for custom integrations.
Security & Compliance
Is MyClinicSoft HIPAA compliant?
Yes, MyClinicSoft is built with HIPAA compliance in mind. We use enterprise-grade encryption, access controls, and maintain comprehensive audit logs. We also comply with PH DPA (Philippines Data Privacy Act) requirements.
How is patient data protected?
Patient data is encrypted both in transit (SSL/TLS) and at rest. We use role-based access controls, regular security audits, and maintain detailed audit trails of all data access.
Where is my data stored?
Your data is stored in secure, SOC 2 compliant data centers with redundant backups. Data is stored in the region closest to your clinic for optimal performance and compliance.
Can I export my data?
Yes, you can export your data at any time. Basic plans include standard data export, while Professional and Enterprise plans include bulk export capabilities.
Support & Training
What kind of support do you offer?
All plans include email support. Professional plans include priority support, and Enterprise plans include 24/7 support with a dedicated account manager.
Do you provide training?
Yes, we provide comprehensive documentation, video tutorials, and knowledge base articles. Enterprise customers receive personalized training sessions.
How quickly do you respond to support requests?
Response times vary by plan: Basic (24-48 hours), Professional (4-8 hours), Enterprise (1-2 hours or immediate for critical issues).
Is there a knowledge base or documentation?
Yes, we maintain a comprehensive knowledge base with articles, tutorials, and guides. You can access it at any time from your account or our public resources page.
Setup & Migration
How long does it take to set up MyClinicSoft?
You can start using MyClinicSoft immediately after signing up. Basic setup takes just a few minutes. Full implementation with data migration typically takes 1-2 weeks.
Can I import data from my current system?
Yes, we support data import from common formats (CSV, Excel). Enterprise customers can work with our team for custom data migration from other systems.
What happens to my data if I cancel?
You can export all your data before cancellation. After cancellation, your data is retained for 30 days, then permanently deleted according to our data retention policy.
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