Questions,
answered

MyClinicSoft is a clinic management system that helps healthcare providers manage patients, appointments, queues, billing, prescriptions, and more in one integrated platform.

No. MyClinicSoft is built for healthcare professionals, not IT experts. We also provide documentation and support to help your team get started.

Yes. You can use MyClinicSoft from anywhere with an internet connection — no installation or server maintenance required.

Yes. Every clinic starts with a 14-day free trial of the core features, with the patient and staff limits shown on the pricing page. No credit card is required to start.

Go to the Book Appointment page, choose your clinic, then pick a doctor and an open time. The clinic confirms your request by SMS.

eMCR (Electronic MyClinic Record) is the patient app for MyClinicSoft clinics. Book visits, follow your place in the queue live, and keep your lab results, prescriptions, and family profiles in one place — with one login across partner clinics.

eMCR is available now on Android through Google Play. The iOS version is coming soon.

Your clinic manages your records, so contact them first for corrections or copies. For problems with the eMCR app itself, contact our support team.

Subscriptions are paid in pesos through PayMongo, which accepts GCash, Maya, credit and debit cards, GrabPay, and QR Ph. Enterprise customers can also pay by invoice.

Yes. You can switch plans from your clinic’s subscription page. The new plan starts when it’s paid; time left on the old plan isn’t prorated or refunded.

No. Payments are non-refundable, as set out in our Terms of Service. Use the 14-day free trial to make sure MyClinicSoft fits your clinic before you pay.

No. The price you see is the price you pay, with no setup fee.

Yes. Annual plans save about 17% compared to monthly billing — that’s 2 months free.

The Basic plan includes the core features: patient management, appointment scheduling, visit management, prescriptions, lab results, billing, inventory, and basic reporting. It suits small clinics with 1–3 doctors.

Yes. Professional and Enterprise plans add custom reports, API access, and webhooks for your own integrations.

Each clinic location runs as its own MyClinicSoft account today. Managing several locations from one account is on our roadmap; contact us if you need it.

Yes. Patients can book online 24/7 through your clinic’s booking page or the eMCR app, based on your doctors’ schedules and clinic hours.

MyClinicSoft supports third-party lab integrations. Professional and Enterprise plans also include API access for custom integrations.

Yes. MyClinicSoft is built for the Philippine Data Privacy Act of 2012 (RA 10173), with encryption, role-based access controls, and audit logs of access to patient records.

Patient data is encrypted in transit (TLS) and at rest. Role-based access controls limit who can see what, and every access to a record is logged.

Your data is stored on secure cloud infrastructure with regular backups.

Yes. You can export your data at any time, including while your account is read-only after a subscription ends.

All plans include email support. Professional plans get priority handling, and Enterprise support terms are agreed in your contract.

Yes. We provide documentation and guides for every module, and Enterprise customers receive personalized training sessions.

We answer support email during our support hours, with Professional and Enterprise requests handled first.

You can start using MyClinicSoft right after signing up — basic setup takes a few minutes. How long a full rollout takes depends mostly on how many existing records you bring over.

Yes. Send us your existing records — for example as CSV or Excel exports — and we’ll help you bring them over. Larger migrations from other systems are handled together with our team.

You can export all your data before cancelling. After you cancel, a clinic administrator can ask us to delete your data and we’ll do so within 30 days, as described in our Privacy Policy.